Cancellation and refunds

Revision: 25 September 2026. Contractual terms apply only when incorporated into the relevant agreement; this revision does not retrospectively change existing contracts.

1. Stop a subscription renewal

Send a clear cancellation notice to legal@mindtro.com, including the account email, product and order or invoice reference where available. A reference helps us find the contract but is not a condition if it can otherwise be identified. You may also use the cancellation facility provided with your subscription. You do not need to give a reason for ordinary cancellation.

The default rule is cancellation at the end of the current paid period, with access continuing until then. Notice may arrive at any time before that period ends; no additional advance-notice cutoff applies. We confirm receipt and the end date in text form. Cancellation is not conditional on a retention call or our discretionary approval. Exceptional termination rights remain available.

A consumer contract that renews automatically after its initial term continues for an indefinite period and can be ended with no more than one month’s notice. Any more favourable cancellation arrangement or mandatory rule prevails. Consumer online subscriptions require the statutory online cancellation facility at the point of sale; this information page does not replace it.

2. Voluntary 14-day first-subscription refund

For the first purchase of a hosted Mindtro subscription from Mindtro GmbH, request a refund within 14 days after purchase. We refund the initial subscription fee and end the subscription. This goodwill policy applies to business customers as well as consumers. It does not automatically extend to renewals, separately priced usage already consumed or completed professional services; these exclusions do not restrict statutory withdrawal, defect or repayment rights. Any different individually negotiated business arrangement must be explicit before purchase.

Outside this window, ordinary period-end cancellation does not refund a correctly delivered paid period. If we discontinue a paid service without an adequate replacement, we refund the prepaid unused period. Duplicate or incorrect charges are corrected. Statutory remedies for defective or undelivered services remain available independently.

Approved refunds are returned without a refund fee to the original payment method within 14 days, unless a different method is expressly agreed without cost to you. Bank processing may affect when funds appear. The statutory deadline governs where it is more favourable.

3. Statutory withdrawal for consumers

If you conclude an eligible distance contract as a consumer, you generally have 14 days from conclusion to withdraw without giving a reason, provided the required information has been supplied. Where information is missing or another rule changes the period, statutory rights apply. Tell Mindtro GmbH, Knesebeckstraße 62/63, 10719 Berlin, Germany, at legal@mindtro.com or +49 30 166381616, through an unambiguous statement. Sending it before the deadline is sufficient. You may use the model form below, but it is not mandatory.

After a valid withdrawal, we repay payments due for refund without undue delay and within 14 days of receiving your notice, using the same payment method unless expressly agreed otherwise without cost. For a service begun during the withdrawal period, a proportionate charge is payable only if you expressly requested the early start and were properly informed. Service withdrawal expires on full performance only when the statutory consent and acknowledgement conditions are met. For digital content not supplied on a physical medium, loss of the right requires the separate statutory conditions, including prior express consent, acknowledgement and confirmation. Merely logging in, downloading an SDK or accepting general terms does not automatically waive the right. These rules are distinct from the voluntary refund above.

4. Model withdrawal form

To Mindtro GmbH, Knesebeckstraße 62/63, 10719 Berlin, Germany; legal@mindtro.com:

“I hereby give notice that I withdraw from my contract for the following service: [identify the service]. Ordered on: [date]. Consumer name: [name]. Consumer address: [address]. Date of notice: [date].”

A signature is needed only if the form is submitted on paper. Complete the fields relevant to your notice.

5. Questions and contractual scope

This policy covers contracts with Mindtro GmbH. A contract issued by the Turkish company must identify its applicable terms and preserve the mandatory rights applicable to that transaction. Cancellation and withdrawal tools required by law must be available on the contracting interface, including any applicable online withdrawal function. No paid checkout is operated on this public information website.

References: BGB §355, §356, §356a, §357a, §309 and §312k.

Questions, notices and requests: legal@mindtro.com. General enquiries: info@mindtro.com, +49 30 166381616.