Terms of service

Revision: 25 September 2026. Contractual terms apply only when incorporated into the relevant agreement; this revision does not retrospectively change existing contracts.

1. Parties, orders and scope

These terms govern services contracted with Mindtro GmbH. A contract naming another supplier must identify that supplier and its applicable terms separately. An authorised representative may order for an organisation. A paid contract is formed through acceptance of an order or a checkout that clearly identifies the service, price, taxes, term and payment obligation; browsing or submitting an enquiry does not form a paid contract.

Mindtro serves organisations and professional teams. If a consumer is expressly accepted as a customer, mandatory consumer protections and the consumer section of the cancellation policy apply. We do not use a business label to remove rights from someone who is legally a consumer.

2. Services and support

The order describes the products, usage limits, hosted or customer-managed deployment, integrations, support and any service-level agreement. Trials and preview features must be identified as such. No uptime percentage, response time or round-the-clock support is promised unless included in the order. Changes must not materially reduce the agreed service during a paid term without an appropriate remedy; mandatory update and conformity duties remain unaffected.

3. Accounts and acceptable use

Keep account credentials secure, manage authorised users and tell us promptly about suspected compromise. Use only data, systems and assessment targets you are authorised to use. Do not spread malware, bypass access controls, unlawfully disclose personal data or use services for prohibited activities. Restrictions do not override mandatory rights or open-source licences. Liability for account activity depends on the circumstances and applicable law, not merely on the use of an account identifier.

We may restrict access where reasonably necessary to address an actual security threat, legal obligation or material breach. We explain the reason when lawful, limit the restriction to what is necessary and provide a reasonable opportunity to remedy the issue unless immediate action is required.

4. Content, confidentiality and AI

You retain your rights in customer content. You permit us to process it only as needed to perform the service, follow your lawful instructions, protect the service and meet legal obligations. Customer content is not licensed for advertising or general model training. AI use is governed by the AI terms.

Each party protects the other’s confidential information, limits access to people who need it and binds those people to appropriate confidentiality duties. Public information, independently developed material and information lawfully obtained elsewhere are excluded. Legally required disclosure must be limited and notified where permitted.

5. Fees, term and renewal

The order states monthly or annual fees, billing dates, metered charges and taxes. Consumer prices must show the total payable amount. Providing a VAT number does not itself establish tax exemption. Late-payment remedies follow applicable law; we do not impose a blanket 1.5% monthly rate.

Fixed-term subscriptions expire unless renewal was expressly agreed. For business customers, an agreed renewal uses the disclosed billing period. You may stop renewal at any time before the current period ends, without an extra five-day or thirty-day notice cutoff. Consumer renewal rules are set out in the cancellation policy. Price increases are notified at least 30 days before an affected renewal and require a valid contractual basis; the current paid period is not repriced retrospectively. You may decline by cancelling renewal.

6. Cancellation, refunds and end of service

The cancellation and refund policy forms part of these terms. It includes a voluntary 14-day first-subscription refund, cancellation at period end, remedies for service failure and separate statutory consumer withdrawal rights. Individually negotiated business orders may set different commercial terms expressly; mandatory rights remain unaffected.

The parties retain termination rights for serious breach and other legally recognised reasons. A remediable breach normally receives a reasonable cure period. At termination, access and data handover follow the order and DPA. The default hosted-service schedule allows 30 days to request an export and then removes active customer content; restricted backup copies expire within a further 35 days. Legal holds are limited to the necessary data and purpose. Export formats and any migration assistance must be agreed for the purchased service.

7. Defects and responsibility

Report a defect with enough information to investigate. We will provide the remedies required by law or the order, including correction, price reduction, termination or refund where applicable. A trial label or AI disclaimer does not waive mandatory remedies. Service credits replace other remedies only where a valid agreement expressly provides this.

Mindtro is liable without limitation for intent, gross negligence, culpable injury to life, body or health, fraudulent concealment, expressly assumed guarantees and liability that cannot lawfully be limited. For ordinary negligence affecting an essential contractual obligation, liability is limited to the foreseeable loss typical of that contract; an essential obligation is one necessary to perform the contract and on which the customer may reasonably rely. Other ordinary-negligence liability is excluded only where legally permissible. Mandatory consumer, product-liability and data-protection rights remain unaffected.

8. Intellectual property, publicity and external services

Mindtro retains rights in its proprietary products; the order grants the access or licence needed to use them. We use a customer’s name, logo or case study publicly only with permission. Third-party integrations require the relevant access rights and terms, but do not remove Mindtro’s responsibility for its own obligations. Open-source components retain their applicable licences.

9. Contract changes, law and disputes

Material changes to existing contracts require agreement or another valid contractual and legal basis; continued browsing is not deemed acceptance. German law applies to contracts with Mindtro GmbH, subject to mandatory consumer protections. Berlin venue applies only where legally permissible, including merchants and public-law entities; consumers keep statutory jurisdiction protections. Complaint details are in the legal notice.

Questions, notices and requests: legal@mindtro.com. General enquiries: info@mindtro.com, +49 30 166381616.