Boiler Framework / Runtime policy & communication governance
Make communication decisions explicit. Combine rules, consent, timing and channel policies with a shared management surface and a traceable decision history.
Decide whether, when and how to contact someone.
Manage policy versions and inspect decisions.
Coordinate deferred delivery and verified outcomes.
A practical example
Built for · Customer communication and operations teams
The business event is valid, but that does not automatically make this the right moment or channel to contact the customer.
Evaluate contact permission, message importance and the customer’s timezone.
Apply quiet hours and frequency limits; schedule a deferred message when policy requires it.
Re-evaluate policy when the message becomes due and inspect the recorded outcome.
Explain why a message was sent, delayed or suppressed using the decision record.
Illustrative workflow. Connections and deployment scope are agreed for your environment.
Inside the product
Evaluate contact permissions and suppression records before sending. Apply timezone-aware quiet hours and frequency limits so business events do not turn into unwanted messages.
The shared Rule Engine evaluates conditions and segments; the calculation package produces typed facts. Communication-specific policy remains in its own engine.
Manage drafts and immutable policy versions. Inspect decision records and deferred jobs; use verified provider outcomes to determine whether an alternative channel is appropriate.
Use separate communication and notification administration surfaces with shared sign-in and product/workspace access boundaries. Keep communication policy and provider configuration distinct.
Govern coordinates policy and administration; Informer handles provider delivery. Required adapters and runtime readiness are verified for each deployment.
