Terms and policy guide
Revision: 25 September 2026. Contractual terms apply only when incorporated into the relevant agreement; this revision does not retrospectively change existing contracts.
Choose the document for your activity
| Activity | Applicable information |
|---|---|
| Browse this website or read research | Website terms |
| Purchase or use a hosted product | Your accepted order and service terms |
| Cancel a subscription or request a refund | Cancellation and refunds |
| Use AI-assisted features | AI supplementary terms and your service agreement |
| Process personal data on a customer’s behalf | The agreed data-processing addendum and deployment schedule |
| Integrate a proprietary SDK | Its agreed licence and SDK terms |
| Use an open-source package | The licence supplied with that package, including Apache-2.0 for Semafold |
| Understand data collection and browser storage | Privacy notice and cookie notice |
One contract, a clear order of precedence
Mandatory law prevails. Individually negotiated terms take precedence over general terms to the extent permitted by law. Data-processing terms control personal-data processing; applicable transfer clauses control covered international transfers. Subject-specific AI or SDK terms apply within their scope; general service terms apply to the remainder. Open-source licence rights are not displaced by this guide.
This page is a navigation guide, not an additional subscription contract. The cancellation policy gives the default rules in one place.
Correct contracting entity
The website operator is Mindtro GmbH. MİNDTRO TEKNOLOJİ ANONİM ŞİRKETİ is a separate Turkish entity. Check the supplier in your order; see the legal notice for both companies. The Turkish company’s ISO 27001 certification is not a certification of every Mindtro entity or product.
Questions, notices and requests: legal@mindtro.com. General enquiries: info@mindtro.com, +49 30 166381616.