Workflow guide
Troubleshoot a run
Isolate the failure and prepare a useful, redacted support request.
Confirm the enabled version and permissions in your environment. These guides do not announce a general release.
Before you start
Workspace access, an enabled model and an agreed document-processing configuration. Confirm which file formats and storage boundary your deployment supports.
Steps
- Check processing status, source membership and model availability separately. Share a redacted request identifier and the observed result with support, not the confidential document.
- Compare the observed outcome with the expected result. Keep the relevant identifier and a redacted record so a colleague can review the same case.
- Provide the timestamp, product/environment version, expected and observed result, and a redacted request or run identifier. Remove credentials and personal data.
Check the result
Compare the observed outcome with the expected result. Keep the relevant identifier and a redacted record so a colleague can review the same case.
If it does not work
Check processing status, source membership and model availability separately. Share a redacted request identifier and the observed result with support, not the confidential document.