Workflow guide

Troubleshoot a run

Isolate the failure and prepare a useful, redacted support request.

Editorial review: September 20, 2026 · Mindtro product documentation

Confirm the enabled version and permissions in your environment. These guides do not announce a general release.

Before you start

An editable project and permission to create boards and tasks. Use a sample project before changing shared production work.

Steps

1. Keep the board, task and project identifiers with the request. Reconnect before repeating an edit and check the current task state to avoid duplicate work.
2. Compare the observed outcome with the expected result. Keep the relevant identifier and a redacted record so a colleague can review the same case.
3. Provide the timestamp, product/environment version, expected and observed result, and a redacted request or run identifier. Remove credentials and personal data.

Check the result

Compare the observed outcome with the expected result. Keep the relevant identifier and a redacted record so a colleague can review the same case.

If it does not work

Keep the board, task and project identifiers with the request. Reconnect before repeating an edit and check the current task state to avoid duplicate work.

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